We thank you for your interest in Position One and hope that you are happy with every purchase you make. We do our best to make sure that your order is delivered completely and in a timely fashion; although we know unforeseen circumstances can arise. If you are not 100% satisfied with the product(s) you purchased and would like to exchange them, the instructions below describe how to properly do so.
- Returns are only allowed for purchases made directly from Position One. Purchases made from other retailers must be returned according to that source’s protocols.
- Returns are allowed within 10 days of order receipt. Item(s) must be unused and in original packaging and will receive store credit for the amount of the merchandise value. Store credit will be given in the form of an electronic Gift Card.
- Customer is responsible for return shipping charges.
- Returns will be processed within 4-7 days of when the item(s) are received; the receipt for the order and/or the order confirmation (sent via email at time of purchase) must be included with the return package.
- Sales of factory discounted items, seconds, damaged packaging, pre-used, media samples or similar are FINAL and may not be returned or exchanged.
- The RMA# and receipt for the order and/or the order confirmation (sent via email at time of purchase) must be included with the return package.
- Once the item(s) are received and processed the exchange will be confirmed via email with the receiving party and the new item will be sent in place of the original.
Items must be returned to the address below with a copy of the receipt for the order and/or order confirmation, as well as a pre-authorized RMA number provided by Position One. To receive and RMA# please Email: Service.PositionOne@gmail.com